Refund policy

30-Day Return Policy

You may request a return within 30 days of delivery. To be eligible, your item must be unused, in the same condition in which you received it, and in its original packaging. Proof of purchase is required.

Before sending an item back, contact us at loloburuala.service@outlook.com. If your return is approved, we will provide return instructions and the return address. Items sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly and include your order number and clear photos so we can make it right.

Non-Returnable Items

Used items, items damaged after delivery, gift cards, and products marked final sale cannot be returned.

Refunds

We will notify you after we receive and inspect your return. Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to post the refund. Original shipping charges are non-refundable. Return shipping costs are the customer’s responsibility unless the item is damaged, defective, or incorrect.

Questions

Email loloburuala.service@outlook.com for return or refund assistance.